Archdiocese of Philadelphia
  • Catholic Social Services
  • Philadelphia, PA, USA
  • Salary
  • Full Time

Competitive - Full


CASE MANAGER

CATHOLIC SOCIAL SERVICES

Philadelphia, PA

MAJOR RESPONSIBILITIES:

Providing information and referral, housing location, inspection, and TFA, data entry, education, filing and record keeping, and comprehensive individualized case management services for a case load of participants through ESG/HRCP programs. Generalist skills in the social work field are required for this position. While most tasks are well defined, there is considerable variation within tasks due to the nature of the assignment. Some phases of the work are less well defined and may require independent action.

PRINCIPAL DUTIES AND RESPONSIBILITIES:

  • Maintain a case load of HRCP/ESG participants as determined by contractual guidelines and funder requests.
  • Provide full case management services including the provision of educational trainings, record keeping, filing, housing location, housing inspections, and data entry as per CSS and governmental contractual responsibilities.
  • Maintains necessary paper and electronic files e.g., accurately enters data into Harmony, EXCEL, and/or HMIS
  • Monitor the distribution of temporary financial assistance (TFA), keeping a record in HMIS and facilitate the accurate processing of rent checks through ESG to ensure payments are made in a timely manner.
  • Work with landlords to ensure participant services are met and maintain a ledger of rent payments
  • Follow up with program participants to ensure needs of consumers are met at a minimum of bi-weekly face to face contacts and weekly phone contacts. More frequency may be needed as per participant needs as determined by supervisor
  • Develop appropriate service plans as required by contractual responsibilities and rules.
  • Operate from a strengths perspective with participants
  • Maintain participant confidentiality in conformance with agency confidentiality policy and State laws and regulations.
  • Participant advocacy
  • Attend staff meetings, trainings, supervision, case conferences as determined by supervisor and contractual guidelines.
  • Assists where needed (i.e.: food pantry, coffee club, front office, and other functions as determined by supervisor and needs of agency)

REPRESENTATIVE KNOWLEDGE, SKILLS AND ABILITIES:

Education: BSW

Experience: 1 year of experience in social work or any equivalent combination of acceptable training and experience preferred.

Physical requirements: minor lifting, less than 10 pounds

  • Knowledge of and orientation to the philosophy of the agency as presented in Mission/Philosophy statements.
  • Ability to establish and maintain a positive and professional relationship with co-workers, participants, and visitors; cultural sensitivity and ability to relate well and effectively in a diverse workplace and with a diverse participant population.
  • Ability to organize efficiently document, and routinely update information; ability to apply procedures to work problems and situations.
  • Familiarity with Windows XP operating system (as applicable) and proficiency in required software, including currently supported versions of Word, HMIS, HARMONY, Publisher and/or Excel.
  • Cultural competency
  • Needs to be available and accessible to assisting participants with meeting their service plan needs
  • Valid PA driver's license and insurance
  • Travel is necessary throughout Delaware County area
  • Evening and weekend hours may be necessary to ensure participant needs are met
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